At Valor Aminos, customer satisfaction is important to us. Please review the following policy regarding returns, refunds, cancellations, and damaged shipments before placing an order.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has entered the fulfillment process or has been shipped, it cannot be canceled. If you need to request a cancellation, please contact our customer support team as soon as possible.

Returns

Due to the nature of our products, we generally do not accept returns of opened, used, or improperly stored items. Products must be returned only if authorized by our customer support team.

Any approved return must be unopened, unused, in its original packaging, and received within the timeframe provided by our support team. Unauthorized returns may be refused.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery. Include your order number along with clear photographs of the package and product so we can review the issue and provide an appropriate resolution.

Lost or Missing Shipments

If your shipment is lost during transit, please contact us after the carrier’s estimated delivery window has passed. We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Refund Eligibility

Approved refunds will be issued only when applicable under this policy. Refunds may be provided for:

  • Orders canceled before shipment.
  • Products confirmed to have been shipped incorrectly.
  • Products that arrive damaged or defective, following review.
  • Other situations approved at our sole discretion.

Refund Processing

Once a refund has been approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.

Shipping Costs

Shipping charges are generally non-refundable unless the return or refund is the result of our error, such as shipping an incorrect product or a product damaged before delivery.

Research Use Notice

All products sold by Valor Aminos are intended solely for laboratory and scientific research purposes. Products are not intended for human consumption, therapeutic use, veterinary use, or diagnostic applications.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with an order, please contact our customer support team through the contact information provided on our website.